SOMETHING NOT WORKING?

A workout won't play and I've got no bars

The move illustrations and coach audio only exist on your phone once you have downloaded the pack that contains them. Go to Downloads and grab the packs for where you actually train — beside-the-truck, bunk, trailer deck — plus coach audio (18 MB) if you want the spoken cues. Do it on truck-stop wifi, not on the fuel island.

What works with no signal?

Building a stop, running the player, the timer, per-lift weights, your numbers and anything you have downloaded. What needs a connection: syncing to a new phone, and pulling down newly published content.

A download stalled halfway

Fuel-island wifi drops constantly. Downloads resume rather than restart — reopen Downloads on a better connection and it picks up. If a pack is stuck at the same number for more than a minute, tap it to cancel and start it again.

I picked 7 minutes and it feels longer

It shouldn't — a 7-minute pick is built to fit 7 minutes including rest. If it is running over, check whether your rest between sets is being extended by pausing. Email us the plan and we will look at it.

A move hurts / I can't do it

Open the move and choose "Never give me this move". It won't come back. For a whole area, use Settings → What we work around and tick shoulder, back, knees, wrist, hernia or neck — the plan builder excludes everything that loads it.

Why does it say "stop 23" and not "day 23"?

Because a driver's days aren't days. We count workouts taken, so a 34-hour reset, a long haul or a week at home never breaks anything. There are no streaks in this app on purpose.

It's asking my starting weight again

Weight is tracked per lift, not per session — rows and presses progress independently. The first time a plan contains a lift you haven't done, it asks once for that lift, then remembers.

Do I have to make an account?

Yes. There's no guest mode. It takes one tap with Apple or Google, or one emailed code — and it means your stop count, your weights and your numbers survive a new phone, which they can't if everything lives only on the handset. We don't ask for a password or a phone number.

My six-digit code hasn't arrived

Codes come from team@getfittruckers.com and expire after 10 minutes. Check spam. If your carrier's mail is slow, sign in with Apple or Google instead — same account, no waiting.

I paid but Pro isn't showing

Settings → Restore purchases. That re-checks with Apple or Google. Make sure you're signed into the same store account you bought with. Still nothing after a restore — email us with the receipt and we will sort it.

How do I cancel?

Cancel where you bought it — only the store can stop the billing it started.

• iPhone: Settings → your name → Subscriptions → GetFitTruckers → Cancel.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → GetFitTruckers → Cancel.

Cancel during the 7-day trial and you are not charged. Cancel later and Pro runs to the end of the period you paid for.

Delete my account and data

Settings → Account → Delete my account. It works in the app, immediately, without emailing anyone. Personal data is removed within 30 days. Export first if you want your numbers — Settings → Account → Export my data.

Deleting your account does not cancel your subscription. Cancel that with Apple or Google separately, or it keeps billing.

Reach a human

General and technical: team@getfittruckers.com
Privacy, data export or deletion requests: privacy@getfittruckers.com

We answer within two business days. Include your app version and phone model and it will be one round trip instead of three.